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FREQUENTLY ASKED QUESTIONS

& POLICIES

STUDIO CLOSURE

Updated - November 23, 2020

 

Hey iDance fam,

 

As some of you may already know, we were given the unfortunate news yesterday by BC's Provincial Health Officer that indoor group fitness classes including dance classes are ordered to stop in-person operations until new guidance has been developed.

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Trust me I want nothing more than to rebel and keep classes running.

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With that being said, we are doing our best with the current situation and want to make sure you are all informed of the plan moving forward!

 

  • All classes are canceled as of Tuesday, November 24th

  • In-person classes will be closed until further notice

  • There will be a virtual schedule released shortly (please stay tuned for this schedule via email and our social media accounts)

  • Those of you with memberships and passes, please click here to see your options

  • All current class cards and memberships can be used for virtual classes 

 

Feel free to check out more information regarding the closure HERE.

 

We cannot thank you enough for your continued support and love. We will dance through this together!

 

Studio Closure November 24th, 2020 - Membership Options

  • First Month Unlimited $85

    • Extended by the amount of time closed

    • *Unless used for virtual classes 

 

  • 5, 10, 20, and 50 Class Cards

    • Extended by the amount of time closed

    • *Unless used for virtual classes 

 

  • 30 Day Unlimited $175

    • Extended by the amount of time closed

    • *Unless used for virtual classes 

 

  • VID Recurring Memberships

    • Option 1 - Continue using VID for  Virtual  classes 

    • Option 2 - Email us to find out HOLD options - as we are still working out these details

 

Please note - all adjustments are made manually on our end, we will do our best to update all active class cards and memberships. However, if you do not see any changes on your profile please feel free to email us.

COVID-19 POLICIES

If any instructor or client becomes ill with cold, influenza, or COVID-like symptoms, even mild symptoms (whether tested for Covid-19 or not), they will be required to avoid all of iDance Vancouver’s locations for a minimum of 14 days. If an instructor or client begins to show any potential Covid-19 symptoms they will be encouraged to be tested for Covid-19, as per the recommendations of HeatlhLinkBC.

iDance Vancouver is putting our full trust into you, and that you will honor our guidelines set out and hold yourself accountable in order to ensure we all work together at keeping all of our dance studios a safe and healthy place. 

Anyone found not abiding by the set-out guidelines will be asked to leave the premises immediately and will not be welcomed back to iDance Vancouver. This will be considered a lifetime ban.

ATTENDANCE

All dancers must pre-register for classes, we will not be accepting any day-of drop-ins. Dancers should arrive only 5 minutes prior to the start of class. Dancers will also be asked to leave the studio in a prompt manner. Members must check-in with the reception in order to attend class. 

CLASS RESERVATIONS

All dancers must pre-register for classes, we will not be accepting any day-of drop-ins. Classes are operating at 50% capacity. We will be accepting 20 dancer's on our waitlist. You may reserve your spot up to 7 days before the day of the next class.

 

CANCELLATIONS

Please cancel regular classes at least 12-hours before your class. After 12-hours you will lose your class credit. If you book a class and don’t show up you lose your class credit. For unlimited package holders, there is a $20 no-show fee. There are no refunds or transfers for class packages or private bookings.

HAND SANITIZATION

It will be mandatory for all dancers to use hand sanitizer before and after each class. 

MASKS

Masks are mandatory in all areas of iDance Vancouver.

PERSONAL ITEMS
Please bring minimal items to the dance studio, all items will be taken into the dance studio and placed in marked areas. Outdoor shoes must be stored in a shoe bag (plastic bag of some sort), and placed at the front door. NO OUTDOOR SHOES will be allowed into the studio. Please do not bring food into the studio. Waterbottles must remain in your bags at all times, minus during water breaks. 

LOST & FOUND
All items left at the studio will be disposed of nightly, there will be no lost and found. 

WASHROOM

Please limit the use of the washroom while at the studio, the washroom should be used only in case of an emergency. Please try to use the washroom only during your scheduled class time (not before or after). Do not change in washrooms. 

FILMING & PHONES

All phones must be left in your bag, no filming at the end of class will be allowed. Classes can only be filmed by designated personal, which we will then share with you after class. Please notify the instructor if you would like a copy of the video.

ILLNESS & TRAVEL

If you are unwell at all, please stay home and contact the studio immediately if you have booked a class and are unable to attend please get in touch with the studio immediately. If you have recently traveled outside of Vancouver or the surrounding area, please avoid the studio for 14 days.

 

ACTIVATION DATES, HOLDS & ROLL-OVERS

All memberships must be activated 30 days after the purchase date. Only 1 hold is permitted during the duration of your class card and 1 hold per year on monthly memberships, with a maximum hold of 2 months. If you purchase a new class pass prior to the expiry of your current class pass, any remaining classes will be rolled over onto your new class pass.

NO REFUNDS

All payments must be received prior to the start of class and there will be no refunds. 

Prices are in Canadian dollars and do not include GST. GST is added separately. We accept cash, debit, and all major credit cards.

FAQ's

WHAT SHOULD I WEAR?

Wear something you are comfortable sweating in. Tees, tanks, and leggings are common. Your shoes should be indoor-only and athletic in style. Running shoes or cross-trainers are ideal for Hip Hop styles and Zumba. Socks or bare feet for classes like ballet, jazz, and contemporary. Pack a reusable water bottle but please leave glass bottles or jars at home.

I AM A BEGINNER DANCER, CAN I TAKE CLASS?

Our classes are beginner-friendly. Most of our students have little or no dance experience and our classes are designed with this in mind. 

HOW ARE THE CLASSES STRUCTURED?

All of the classes start with some kind of warm-up exercises. For example, in ballet, you start at the barre. After the warm-up, you work on short combinations of steps and moves and finally, a choreographed combination that changes week to week.

WHAT IF I CAN’T DO EVERYTHING IN CLASS?

We give you a blueprint of movement and are happy for you to make it your own based on what you’re comfortable with. Our instructors can also provide alternative options if you have an injury. We're not here for competition or performance, it's all about feeling good and we're here to help you get there.

WHAT SHOULD I *NOT* BRING?

Valuables. Although the studio is well-monitored, things can go missing. You're welcome to take things into the studio with you, but make sure they're out of the way and not a tripping hazard. iDance Vancouver is not responsible for loss or theft of personal property. 

IS THERE PARKING?

At our Mt Pleasant location, there is metered parking on Broadway or free parking on 8th Street and surrounding side streets. Our Kitsilano location has ample free 60-minute parking, and tons of street parking. 

 

HOW DO I GET UPDATES?

Follow us on social media to find out about special events and guest teachers. We also post class videos on Facebook and Instagram. Please follow and support us!

Contact Us

iDance Mount Pleasant

604 558 4622

119 West Broadway
Vancouver, BC  V5Y 1P4

iDance Kitsilano

604 336 9522

102 - 2083 Alma St
Vancouver, BC  V6R 4N6

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iDance Vancouver wishes to acknowledge that we operate on unceded territory of the Coast Salish Peoples, including the territories of the

xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), Stó:lō and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.

© 2020 iDance Vancouver