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studio policies
+ faq's
attendance
All dancers are encouraged to pre-register for classes, we will be accepting day-of drop-ins, as long as there is space in the class. Dancers should arrive about 10 minutes prior to the start of class. All dancers must check-in with the reception in order to attend class, neglecting to check-in may lead to a late cancellation fee.
class
reservations
All dancers are strongly encouraged to pre-register for classes, we will be accepting day-of drop-ins, as long as there is space in the class.
You may reserve your spot up to 14 days before the day of the next class.
We encourage you to use the waitlist if the class is full as we are often able to find you a spot.
cancellations
Please cancel regular classes at least 12-hours before your class.
In-Studio Classes: If you need to cancel a pre-booked class, please cancel 12 hours prior to the start of your class. If you cancel late there is a $15 fee that is charged.
If you no-show to a pre-booked class that you are registered to there is a $20 fee that is charged.
Virtual: If you Late Cancel or No-Show there is a $10 fee that is charged.
There are no refunds or transfers for class packages or private bookings.
*this applies to all class cards and memberships
personal
items
Please bring minimal items to the dance studio, all items will be taken into a bin and left in designated areas. Outdoor shoes must be left in the designated area near the entrance. NO OUTDOOR SHOES will be allowed into the studio. Please do not bring food into the studio.
Water bottles are welcome and encouraged in the dance studio.
lost + found
Each location has a lost and found. Please reach out to us if you have a missing item.
washrooms
We have gender-neutral washrooms available on site. It is possible to use them to change, but we do recommend for you to arrive ready in your dance clothes.
photos + filming
Filming is only allowed in class during the last 10-minutes. We ask that you keep your phones away until the instructor allows for a filming opportunity. However, please feel free to ask to film if you would like. When filming be mindful of your dance neighbor, please get their consent before you start recording (if they are in your frame).
illness + travel
If you are unwell at all, please stay home and contact the studio immediately if you have booked a class and are unable to attend please get in touch with the studio immediately by email:
idancestudios@gmail.com
activation dates, holds + rollovers
All memberships must be activated 30 days after the purchase date.
Only 1 hold is permitted during the duration of your class card and 1 hold per year on monthly memberships, with a maximum hold of 30 - 60 days depending on membership. If you purchase a new class pass prior to the expiry of your current class pass, any remaining classes will be rolled over onto your new class pass.
no refunds
All payments must be received prior to the start of class and there will be no refunds.
Prices are in Canadian dollars and do not include GST. GST is added separately. We accept cash, debit, and all major credit cards.
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